Privacy Policy
Privacy policy of the website www.upun.pl
1. This Privacy Policy outlines the principles of processing and protecting personal data provided by Users in connection with their use of the services of upun.pl through the Website.
2. The administrator of the personal data contained on the website is Upun sp. z o.o. based in Warsaw at Jana Kazimierza Street 61, 01-267 Warsaw, registered in the National Court Register under KRS 0000644957, NIP 5272784998, REGON 36577379400000.
3. In order to ensure the security of the data entrusted to us, we have developed internal procedures and recommendations to prevent the disclosure of data to unauthorized persons. We monitor their implementation and constantly verify their compliance with relevant legal acts, including the Personal Data Protection Act, the Act on the Provision of Electronic Services, as well as all types of executive acts and community law.
4. Personal Data is processed based on the consent given by the User and in cases where the law authorizes the Administrator to process personal data under legal provisions or to fulfill a contract concluded between the parties.
5. The Website collects information about users and their behavior in the following ways:
a) through information voluntarily entered in forms,
b) through the collection of “cookies” [see cookie policy].
6. The Website collects information voluntarily provided by the user.
7. Data provided in the form is processed for the purpose resulting from the function of a specific form, e.g., to process a contact information request.
8. Personal data left on the website will not be sold or made available to third parties in accordance with the provisions of the Personal Data Protection Act.
9. Access to the data contained in the form is granted to the individual who placed it there. This person also has the right to modify and cease the processing of their data at any time.
10. We reserve the right to change the privacy policy of the website, which may be influenced by the development of Internet technology, potential changes in the law regarding personal data protection, and the development of our Internet service. We will inform about any changes in a visible and understandable manner.
11. The Website may contain links to other websites. Such websites operate independently of the Website and are not supervised by upun.pl in any way. These websites may have their own privacy policies and regulations, which we recommend you read. In case of any doubts regarding any of the provisions of this privacy policy, we are at your disposal.
Cookie Usage Policy
This Policy specifies the rules for storing and accessing information on the User’s devices using Cookies, used for the implementation of services provided electronically requested by the User, by upun sp. z o.o. based in Warsaw at Jana Kazimierza Street 61, 01-267 Warsaw.
I. Definitions
1. Administrator: means Upun spółka z ograniczoną odpowiedzialnością based in Warsaw at Jana Kazimierza Street 61, 01-267 Warsaw, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw, XII Commercial Division under the number KRS 0000644957, NIP: 5272784998, Regon: 36577379400000, which provides services electronically and stores and accesses information on the User’s devices.
2. Cookies: means IT data, in particular, small text files, saved and stored on devices through which the User uses the websites of the Service.
3. Own Cookies: means Cookies placed by the Administrator, related to the provision of electronic services by the Administrator via the Website.
4. External Cookies: means Cookies placed by the Administrator’s partners, via the Website.
5. Service: means a website or application under which the Administrator runs the Internet service, operating in the domain(s) upun.pl.
6. Device: means an electronic device through which the User accesses the Service.
7. User: means an entity for whom, in accordance with the Regulations and legal provisions, services may be provided electronically or with whom a contract for the provision of electronic services may be concluded.
II. Types of Cookies Used
1. Cookies used by the Administrator are safe for the User’s Device. Through this means, viruses or other unwanted software or malicious software cannot enter the User Devices. These files allow identifying the software used by the User and customize the Service individually for each User. Cookies typically contain the domain name from which they originate, their storage time on the Device, and the assigned value.
2. The Administrator uses two types of cookies:
– Session Cookies: They are stored on the User’s Device and remain there until the session of a given browser ends. The saved information is then permanently deleted from the Device’s memory. The session cookies mechanism does not allow the collection of any personal data or any confidential information from the User’s Device.
– Persistent Cookies: They are stored on the User’s Device and remain there until they are deleted. Ending the session of a given browser or turning off the Device does not result in their removal from the User’s Device. The persistent cookies mechanism does not allow the collection of any personal data or any confidential information from the User’s Device.
3. The User can restrict or disable access of cookies to their Device. If this option is used, using the Service will be possible, except for functions that by their nature require cookies.
III. Purposes for Which Cookies Are Used
1. The Administrator uses Own Cookies for the following purposes:
– Configuration of the service:
– Adjusting the content of the Service’s websites to the User’s preferences and optimizing the use of the Service’s websites.
– Recognizing the User’s Device of the Service and its location and appropriately displaying the website, tailored to their individual needs.
– Remembering the settings selected by the User and personalizing the User’s interface, e.g., in terms of the selected language or region from which the User comes.
– Remembering the history of visited pages in the Service for content recommendation.
– Font size, website appearance, etc.
– User Authentication in the service and Ensuring User Session in the service:
– Maintaining the User’s session in the Service (after logging in), thanks to which the User does not have to re-enter the login and password on each subpage of the Service.
– Correct configuration of selected Service functions, enabling in particular verification of the authenticity of the browser session.
– Optimizing and increasing the efficiency of services provided by the Administrator.
– Execution of processes necessary for the full functionality of websites:
– Adapting the content of the Service’s websites to the User’s preferences and optimizing the use of the Service’s websites. In particular, these files allow recognizing the basic parameters of the User’s Device and appropriately displaying the website, tailored to their individual needs.
– Correct handling of the affiliate program, enabling in particular verification of the sources of redirection of Users to the websites of the Service.
– Remembering the User’s Location:
– Correct configuration of selected Service functions, enabling in particular the delivery of information tailored to the User, taking into account their location.
– Analyses, Research, and Audience Audit:
– Creating anonymous statistics that help understand how Service Users use the Service’s websites, which allows improving their structure and content.
– Providing Advertising Services:
– Adjusting the advertisements of third-party services and products presented through the Service.
– Ensuring Security and Reliability of the Service.
2. The service administrator uses External Cookies for the following purposes:
– Presenting multimedia content on the Service’s websites, which is downloaded from an external website:
– www.youtube.com [cookie administrator: Google Inc based in the USA]
– Collecting general and anonymous statistical data via analytical tools:
– Google Analytics [cookie administrator: Google Inc based in the USA]
– Gemius Traffic [cookie administrator: Gemius S.A. based in Warsaw]
– Stat24 [cookie administrator: Redefine Sp. z o.o. based in Warsaw]
– Presenting advertisements adjusted to the User’s preferences using online advertising tools:
– Google AdSense [cookie administrator: Google Inc based in the USA]
– Advertising network [cookie administrator: Internetowy Dom Mediowy net S.A based in Warsaw]
– AdTaily advertising network [cookie administrator: AdTaily Sp. z o.o based in Krakow]
– Logging into the service using an account in another service:
– Facebook Connect [cookie administrator: Facebook Inc based in the USA or Facebook Ireland based in Ireland]
– Google [cookie administrator: Google Inc based in the USA]
– LinkedIn [cookie administrator: LinkedIn Ireland Limited based in Ireland]
– Paypal [cookie administrator: PayPal (Europe) S.à r.l. & Cie, S.C.A based in Luxembourg or PayPal Inc. based in the USA]
– Using interactive functions to popularize the service via social networking sites:
– twitter.com [cookie administrator: Twitter Inc. based in the USA]
– plus.google.com [cookie administrator: Google Inc based in the USA]
– Facebook.com [cookie administrator: Facebook Inc based in the USA or Facebook Ireland based in Ireland]
– LinkedIn.com [cookie administrator: LinkedIn Ireland Limited based in Ireland]
– Pinterest [cookie administrator: Pinterest, Inc. based in the USA]
– Presenting reviews on the Service’s websites, which are downloaded from an external website:
– opineo.pl [cookie administrator: Opineo Sp. z o.o. based in Wrocław]
– ceneo.pl [cookie administrator: Grupa Allegro sp. z o.o
Use of Functions to Facilitate Communication via the Service’s Website, Downloaded from an External Website:
i) skype.com [cookies administrator: Microsoft Corporation based in the USA]
IV. Options for Specifying Conditions for Storing or Accessing Cookies
The User can independently change cookie settings at any time, specifying the conditions for storing and accessing cookies on their Device. These changes can be made through the web browser settings or service configuration. Settings may be adjusted to block the automatic handling of cookies in the web browser settings or to inform the User each time cookies are placed on their Device. Detailed information on the possibilities and methods of handling cookies is available in the software settings (web browser).
The User can delete cookies at any time using the available functions in the web browser they use.
Limiting the use of cookies may affect some functionalities available on the Service’s website.
Payments / Trade Credit
Payments for purchased products should be made to the company’s account within the time specified on the VAT invoice or after placing the order (in the absence of trade credit).
Company Account:
56 1750 0012 0000 0000 3534 5701
Upun sp. z o.o.
ul. Jana Kazimierza 61, 01-267 Warsaw
Conditions for Obtaining Trade Credit:
The consumer must make at least three prepayment purchases with a total value of at least PLN 15,000 net.
Send to: biuro@upun.pl, an email titled “Application for Trade Credit for [company name]” along with attachments:
- Company registration documents – current extract from CEiDG / extract from KRS (depending on the legal form).
- Financial documents.
The amount of the trade credit limit is granted individually based on the needs and analysis of the client’s financial situation.
Terms and Conditions of the Upun sp. z o.o. Online Store
I. Definitions
The terms used in the Regulations mean:
- Upun sp. z o.o. – Upun spółka z ograniczoną odpowiedzialnością based in Warsaw at Jana Kazimierza Street 61, 01-267 Warsaw, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw, XII Commercial Division under the number KRS 0000644957, with share capital of PLN 20,000, having NIP: 5272784998, REGON: 36577379400000.
- Client – a natural person, legal person, or organizational unit without legal personality, which the law grants legal capacity, making an Order within the Store.
- Consumer – means an entrepreneur within the meaning of the provisions of the Civil Code of April 23, 1964, who is a party to a contract concluded between them and Upun sp. z o.o.
- Civil Code – the Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended).
- Regulations – these Regulations for the provision of electronic services as part of the upun.pl online store.
- Online Store (Store) – the online service available at upun.pl, through which the Client can place Orders.
- Product – products presented in the Online Store.
- Sales Agreement – a sales agreement for Products within the meaning of the Civil Code, concluded between Upun sp. z o.o. and the Client, concluded using the Online Store’s website.
- Consumer Rights Act – the Act of May 30, 2014, on consumer rights (Journal of Laws of 2014, item 827).
- Act on the Provision of Electronic Services – the Act of July 18, 2002, on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended).
- Order – the Client’s declaration of intent aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of the Product.
II. General Provisions
2.1. These Regulations define the rules for using the online store available at upun.pl.
2.2. These Regulations are the regulations referred to in Article 8 of the Act on the Provision of Electronic Services.
2.3. The online store operating at upun.pl is run by Upun sp. z o.o. based at Jana Kazimierza Street 61, 01-267 Warsaw.
2.4. These Regulations define in particular:
a) the rules for registration and use of the account within the online store;
b) the terms and conditions for placing Orders electronically within the online store;
c) the rules for concluding Sales Agreements using the services provided within the Online Store.
2.5. Use of the online store is possible provided that the IT system used by the Client meets the following minimum technical requirements:
a) MS Internet Explorer version 10 or newer, or
b) Chrome version 49 and higher, or
c) Firefox version 43 and higher, or
d) Microsoft Edge version 13 and higher, or
e) Opera version 36 and higher, or
f) Safari version 4 and higher.
2.6. To use the online store, the Client should obtain access to a computer workstation or terminal device with Internet access on their own.
2.7. According to applicable legal regulations, Upun sp. z o.o. reserves the right to limit the provision of services via the online store to persons over 18 years of age. In such a case, potential Clients will be notified of the above.
2.8. Clients can access these Regulations at any time via a link on the main page of the upun.pl website and download and print them.
III. Rules for Using the Online Store
3.1. The condition for starting to use the Online Store is registration within its framework.
3.2. Registration takes place by completing and accepting the registration form available on one of the Store’s pages.
3.3. Registration requires consent to the content of the Regulations and the provision of personal data marked as mandatory.
3.4. Upun sp. z o.o. may deprive the Client of the right to use the Online Store or may limit their access to part or all of the Online Store’s resources with immediate effect in the event of a violation of the Regulations by the Client, in particular when the Client:
a) provided false, inaccurate, or outdated data, misleading or infringing the rights of third parties during registration in the Online Store;
b) committed an infringement of personal rights of third parties via the Online Store, in particular the personal rights of other Online Store clients;
c) commits other behaviors that Upun sp. z o.o. considers to be inconsistent with applicable laws or general principles of using the Internet or harm the good name of Upun sp. z o.o.
3.5. A person deprived of the right to use the Online Store may not register again without the prior consent of Upun sp. z o.o.
3.6. To ensure the security of message transmission and data in connection with the services provided within the Website, the Online Store takes appropriate technical and organizational measures corresponding to the level of threat to the security of the provided services, in particular, measures to prevent unauthorized persons from obtaining and modifying personal data transmitted on the Internet.
3.7. The Client is obliged, in particular, to:
a) not provide or transmit content prohibited by law, e.g., content that promotes violence, defamatory or infringes on personal rights and other rights of third parties;
b) use the Online Store in a way that does not disrupt its functioning, in particular through the use of specific software or devices;
c) not take actions such as sending or posting unsolicited commercial information (spam) within the Online Store;
d) use the Online Store in a manner that is not burdensome for other clients and Upun sp. z o.o.;
e) use all content posted within the Online Store only for personal use;
f) use the Online Store in accordance with the provisions of applicable law on the territory of the Republic of Poland, the provisions of the Regulations, and general principles of using the Internet.
IV. Procedure for Concluding a Sales Agreement
4.1. Information about Products provided on the Store’s websites, in particular, their descriptions, technical and performance parameters, and prices, constitute an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
4.2. To conclude a Sales Agreement via the Online Store, go to the upun.pl website, select the Product, and take further technical steps based on the messages displayed to the Client and the information available on the website.
4.3. The selection of ordered Products by the Client is made by adding them to the cart.
4.4. During the Order placement – until the button “Order with obligation to pay” is pressed – the Client has the possibility to modify the entered data and the selected Product. To do this, follow the displayed messages and information available on the website.
4.5. After providing all the necessary data by the Client using the Online Store, a summary of the placed Order will be displayed. The Order summary will contain information on:
a) the subject of the order,
b) the unit and total price of the ordered products or services, including delivery costs and additional costs (if applicable),
c) the selected payment method,
d) the selected delivery method,
e) delivery time,
f) the model withdrawal form.
4.6. To send the Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory, and press the button “Order with obligation to pay.
4.7. Sending the Order by the Client constitutes a declaration of intent to conclude a Sales Agreement with Upun sp. z o.o., in accordance with the content of the Terms and Conditions.
4.8. After placing the Order, the Client receives an email titled “upun sp. z o.o. – Order Confirmation No.”, containing the final confirmation of all essential elements of the Order.
4.9. The Agreement is considered concluded at the moment the Client receives the email mentioned above.
4.10. The Sales Agreement is concluded in Polish, in accordance with the Terms and Conditions.
4.11. Clients can access these Terms and Conditions at any time via a link on the main page of the upun.pl website and can download and print them.
4.12. The recording, securing, and provision of Order data and the General Conditions (terms and conditions of the online store) are carried out via email.
V. Delivery
5.1. Delivery of Products is limited to the territory of the Republic of Poland and is carried out to the address indicated by the Client during the Order placement.
5.2. Delivery of ordered Products is made by courier service. Delivery costs will be indicated at the time of placing the Order.
5.3. The delivery time will be specified when placing the order, expressed in business days from the day the Order is sent by the Client.
VI. Payment Terms and Methods
6.1. The prices of Products are quoted in Polish zloty and are net prices excluding VAT.
6.2. The Client can pay the price:
a) by transfer to the bank account number 56 1750 0012 0000 0000 3534 5701,
6.3. Upun sp. z o.o. may grant the Consumer a purchase discount. It is determined individually and assigned to the Client’s account.
6.4. Upun sp. z o.o. may grant the Consumer, upon request, a renewable trade credit with the amount and deferred payment terms determined by Upun sp. z o.o. The amount and repayment term of the trade credit will constitute the maximum value of the Consumer’s debt to Upun sp. z o.o. and the maximum repayment term of this debt (calculated from the date of issuance of the VAT invoice) due to the Consumer’s purchase of Products with deferred payment.
6.5. Upun sp. z o.o. reserves the right to unilaterally change the amount or term of the trade credit, withdraw the granted trade credit, as well as the right to condition the maintenance of the trade credit in a specified amount or with a specified repayment term on the provision of additional securities and documents by the Consumer. Information about changes to the trade credit will be sent to the Consumer’s email address. Upun sp. z o.o. is not liable for the consequences of changes or withdrawal of the trade credit.
6.6. The Consumer is obliged to pay for the purchased goods on time. In the event of delayed repayment, Upun sp. z o.o. will be entitled to demand statutory interest for the delay period from the Consumer. A payment request will be sent electronically to the Consumer’s email address. If the payment request does not result in debt repayment, Upun sp. z o.o. will be entitled to undertake collection activities, and the costs of these activities will be charged to the Consumer.
6.7. The terms and conditions for obtaining trade credit are available at: https://upun.pl/regulamin/
VII. Right of Withdrawal
Only a Client who is also a Consumer has a 14-day period to withdraw from the contract. The Consumer has the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you acquire possession of the goods or on which a third party other than the carrier and indicated by you acquires possession of the goods.
To exercise the right of withdrawal, you must inform us in writing at: Upun sp. z o.o., Jana Kazimierza Street 61, 01-267 Warsaw, or by email at biuro@upun.pl of your decision to withdraw from this contract by an unequivocal statement.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Please send back the goods to us at: Upun sp. z o.o., Jana Kazimierza Street 61, 01-267 Warsaw, without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the cost of returning the goods (except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
VIII. Complaints Regarding Products
8.1. Upun sp. z o.o., pursuant to Article 558 § 1 of the Civil Code Act of April 23, 1964 (Journal of Laws 2014.121), excludes liability under the warranty for defects in the Product.
8.2. Complaints resulting from the violation of statutory rights or based on these Terms and Conditions should be addressed to biuro@upun.pl. Upun sp. z o.o. undertakes to consider each complaint within 14 days. Failure to consider a complaint within the above period means that it is considered justified.
8.3. Upun sp. z o.o. is not the manufacturer of the goods. The manufacturer is liable for the warranty of the sold Product under the conditions and for the period specified in the warranty card. If the warranty document allows it, the Client may submit their claims under the warranty directly to the authorized service center whose address is in the warranty card.
IX. Complaints Regarding the Provision of Electronic Services
9.1. Upun sp. z o.o. takes action to ensure the full and correct functioning of the Store, to the extent that results from the current technical knowledge, and undertakes to remove any irregularities reported by Clients within a reasonable time.
9.2. The Client is obliged to immediately notify Upun sp. z o.o. of any irregularities or interruptions in the functioning of the Online Store.
9.3. Irregularities related to the functioning of the Store can be reported by the Client in writing to: Upun sp. z o.o., Jana Kazimierza Street 61, 01-267 Warsaw, by email to biuro@upun.pl, or using the contact form.
9.4. In the complaint, the Client should provide their name, address for correspondence, the type and date of occurrence of the irregularity related to the functioning of the Store.
9.5. Upun sp. z o.o. undertakes to consider each complaint within 14 days. Failure to consider a complaint within the above period means that it is considered justified.
X. Dispute Resolution and Final Provisions
10.1. A Client who is a Consumer may, if interested, use out-of-court methods for handling complaints and pursuing claims. Detailed information on the possibility of using out-of-court methods of handling complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of municipal or district consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following addresses of the Office of Competition and Consumer Protection: https://www.uokik.gov.pl/spory_konsumenckie.php and https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
10.2. The Consumer may also use other methods of out-of-court dispute resolution and, for example, submit their complaint via the EU online platform ODR, available at: https://ec.europa.eu/consumers/odr/
10.3. The Consumer may obtain free assistance regarding the resolution of an individual dispute between the Consumer and Upun sp. z o.o. by using the free legal aid of a municipal or district consumer ombudsman or a social organization whose statutory tasks include consumer protection, including the Federation of Consumers.
10.4. In the absence of the Consumer’s interest in using out-of-court dispute resolution methods, any disputes arising between Upun sp. z o.o. and the Consumer will be submitted to the courts competent in accordance with the provisions of the Code of Civil Procedure.
10.5. Any disputes arising between Upun sp. z o.o. and the Client who is not simultaneously a Consumer will be submitted to the court competent for the seat of Upun sp. z o.o.
10.6. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code, the Act on the Provision of Electronic Services, and other applicable Polish laws shall apply.